We understand your concerns about safety and security and want to assure you that we make every effort to safeguard your privacy when you make donations through our giving system or otherwise utilize our services. Our mission is to help you support One Voice in a convenient and secure manner.
1. General Provisions
We take reasonable security precautions to protect the personal information that we collect and you provide to us. We meet commercially reasonable standards for online payment protection. We use up-to-date industry-accepted tools and technology protocols, including but not limited to, firewalls and encryption, to protect against the loss, misuse, and unauthorized alteration of the information we collect. One Voice helps to protect your information by working with our service providers who provide a secure and safe environment for credit card donations. Please remember that the safety and security of your information also depend on you. Where we have given you (or you have chosen) a logon ID or password to access certain services or areas of the Websites, you are responsible for keeping this ID and/or password confidential. We ask that you not share such information with anyone or allow anyone to sign in using your credentials.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we put in place for your protection.
What Information Do We Collect?
As discussed in greater detail below, we collect two types of information: personal information you submit to us voluntarily and information we collect automatically when you use our Websites or Services. “Personal information” is data that can be used to uniquely identify or contact a single person. Personal information we collect may include your name, phone number, mailing address, email address, and payment information, such as the last four digits of your credit card number and expiration date. We outline the data we collect in more detail below. We may also collect information such as your organization’s name, your title within the organization, industry type, and 501(c)(3) status, and other business information about the organization. We may collect information from you when you use our Websites, such as when you sign up for a One Voice donor account, subscribe to our newsletters, register to attend a conference/event, or make a donation.
When you submit payment information to us via the Websites, you consent to provide your payment information to us and to our service providers processing the donation to the extent required to provide our Services to you. When we collect payment information directly from you, we transmit this payment information directly to our service provider. For donations, we store the last four digits of the card number and the expiration date.
1. Contact information • Name, mailing address, email address, and telephone number
2. Professional information • Organization name, your title within the organization, industry type, 501(c)(3) status, and other business information about the organization
3. Account information • Contact information as set forth above, username, password, and any other information you choose to include in your profile
4. Donation information • Billing address, email address, information about the donation (amount of the donation, frequency of the donation), payment information, records of donations, receipts of donations
5. Payment information • Payment card number (credit or debit card), expiration date, or other financial account number and account details
6. Marketing preferences, marketing activities, and customer feedback • Marketing preferences. To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communications
7. Attendance information • Registration information; record of attendance at a conference or another event; contact information
8. Other information you provide to us • For example if you write a review of our Services or provide other information to us in the course of your use of our Websites or Services
This information may be provided:
in the course of communications between you and us (including by phone, email, chat, Website, or otherwise);
• when you register for an account and/or fill out an application form;
• when you inquire about our Services;
• when you make a donation;
• when you register to attend one of our conferences or other events;
• when you sign up for our e-newsletter or other materials;
• when you post on our websites’ publicly available features, such as online blogs; and
• when you report a problem with our Websites or Services.
We also collect information from you automatically. Like most website administrators, we use log files that record information such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. We gather this information to track website visitor movement in the aggregate and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and the public are using our Services. IP addresses that are recorded by our log files are not linked to personal identifiers.
From Whom Do We Collect This Information?
We may collect information directly from you. We may also receive personal information from other sources, including from our service providers (e.g., Kindful), any of the other websites we operate or the other services we provide (if you use any of them); information we obtain from publicly available sources such as Facebook or LinkedIn; information from public records in order to conduct due diligence or for conducting fraud prevention checks or to supplement your profile (i.e., zip code); information from your employer if you are using our Services through an employer-run program; information from corporate partners if you are using our Services through a corporate partner program.
Links and Third-Party Websites
If you elect to use the paperless EFT enrollment process the following additional terms apply:
Please also refer to the Special Provisions below in Section 2 and Section 3 for more information on the cookies we use if you are a donor or a nonprofit customer or a potential customer.
For all Website users, as you navigate through and interact with our Websites, we may automatically collect certain information about your equipment, browsing actions and patterns, including details of your visits to our Websites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Websites; information about your computer and internet connection, including your IP address, operating system and browser type; and other information obtained through third-party analytics tools, such as Google Analytics.
One Voice uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer, to analyze your use of the Websites. The information generated by the cookie about your use of the Websites (including your shortened IP address) is transmitted to a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the Websites, compile reports on website activity for us, and to provide other services related to the Websites and internet use. Google may also transfer this information to third parties if required by law, or where third parties process these data on behalf of Google. For more information about Google Analytics, or to opt out of Google Analytics, please go to the Google Analytics Opt Out Settings page.
We use third-party vendors, including Google, Facebook, etc, in order to show ads on third-party sites across the Internet.
One Voice along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on past visits to our Websites and to report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to the Websites.
We use data from Google Analytics Demographics, Interest Reporting, and third-party audience data to help us understand how people find and use our Websites.
Visitors can opt-out of Google Analytics for Display Advertising, customize Google Display Network ads using Google’s Ads Settings page.
Visitors can customize their Linkedin advertising settings using Linkedin’s Ads Settings page.
Visitors can customize their Facebook advertising settings using Facebook’s Ads Settings page.
Cookies do not allow the Websites to access personal information that you haven’t already provided to us.
How We Use Your Information
• To provide you with the Websites and the Services that you request and to communicate with you regarding such Services;
• To process your donations and communicate with you and our partners about your donations;
• To respond to your inquiries and to contact you about changes to the Websites and the Services;
• To manage complaints, feedback and queries;
• To send you notices or our e-Newsletter (if you have signed up to receive it);
• To notify you of opportunities for future donations;
• To send you information about our products, services and other offerings;
• To provide and maintain the Websites, help diagnose problems with the Websites, and to administer and audit usage of the Websites;
• To improve the quality of the Websites and the Services;
• For statistical analysis and internal business purposes such as identifying fundraising trends;
• To comply with legal or regulatory obligations (including in connection with a court order and to meet our reporting requirements);
• To enforce or apply the agreements concerning you (including agreements between you and us);
• For any other purposes disclosed at the time the information is collected or to which you consent; and
Profiles or Accounts
When you submit your contact information to sign up for a One Voice Profile, you agree and consent that One Voice may send you communication relating to our products, events, or services. When you, if a nonprofit, submit your organization’s contact information to sign up for an account with One Voice, you agree and consent that One Voice may send your organization communication relating to our products, events, or other business information. Please contact us via the methods listed in the “Contact Us” section below to opt-out of receiving such communication or you may opt-out by clicking on the “unsubscribe” link at the bottom of our emails.
Information You Publicly Post
If you decide to participate in our Websites’ features, such as online blogs, by posting content, you understand that this information is publicly available.
Information You Provide to Social Networking Sites
The Websites allow you to access social networking sites including Facebook®, Twitter®, and Instagram®.
How We Share Your Information
Complying With the Legal System
Though One Voice makes every effort to preserve donor and customer privacy, we may need to disclose personal information when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our organization. We also may disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating any agreement with us, including our Terms & Conditions.
Disclosure or Transfer of Data to Affiliates or Subsidiaries or in Connection with One Voice
We may disclose personal information that we collect or you provide to us with our affiliates or subsidiaries that require access to your personal information for business purposes.
Disclosure or Transfer of Data to Service Providers
We may use service providers to help operate and improve our Websites, assist us in providing products or services to you, to process and collect payments, to provide analytics, or provide tools we embed into our Websites, products, and services. We may share information we have about you with such service providers, solely for their use to provide services to us. Please be aware that such service providers have their own privacy policies, which govern their use of your information collected directly from you. For a full list of such service providers and their privacy policies, please contact us.
Do Not Track Requests; Third-Party Tracking
One Voice does not currently take actions to respond to Do Not Track signals sent by your web browser because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created. Third parties, other than our service providers (such as our website analytics providers), do not have authorization from us to track which websites you visited prior to and after visiting the Websites. That said, we cannot control third-party tracking and there may be some third-party tracking that occurs without our knowledge or consent.
Notice to Residents of Countries Outside the United States
Accessing, Modifying, Correcting and Deleting Your Information
If you would like to access, modify, correct, or delete your personal information, please contact us via the methods listed in the “Contact Us” section below. When you contact us, you may be required to provide us some details to verify your identity in this case. We may not accommodate a request to change or delete information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or we are unable to verify your identity. If we have received your information from a third party, we may not be able to modify, correct or delete your information.
Notice to California Residents
The information in this section applies to residents of California.
Collection of Personal Information
What Information Do We Collect? – Categories of personal information we collected
From Whom Do We Collect This Information? – Sources from which personal information was collected
How We Use Your Information and Cookies and Special Provisions for Donors and Special Provisions for Nonprofits, Customers and Potential Customers – Our business or commercial purposes for collecting personal information
How We Share Your Information – Third parties with whom we shared personal information
Your California Privacy Rights – CCPA
If you are a California resident, you have certain rights, pursuant to CCPA. These CCPA rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise these rights using the contact details below.
1. Right to Know • As a California resident, you have the right to request that we disclose what personal information we collect, use, disclose and/or sell. To enable us to fulfill that request, we will need to verify your identity. We may ask for certain information to verify the request in accordance with applicable law.
2. Right to Request Deletion • As a California resident, you have a right to request the deletion of your personal information collected or maintained by us. To enable us to fulfill that request, we will need to verify your identity. We may ask for certain information to verify the request in accordance with applicable law.
3. Right to Non-Discrimination • As a California resident, you have a right not to receive discriminatory treatment by us for the exercise of any of your CCPA rights. However, we may offer certain financial incentives, charge reasonable fees related to your requests, or deny your right to know, or right to request deletion in accordance with applicable law.
Authorized Agent As a California resident, you can exercise your CCPA rights or you can designate an authorized agent to make a request on your behalf. We may require that you provide the authorized agent written permission to submit a request on your behalf and that the authorized agent verifies their own identity directly with us.
We did not sell any personal information to third parties during the last 12 months.
Your California Privacy Rights – Shine the Light
California Civil Code Section § 1798.83 permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Under Section § 1798.83, we currently do not share any personal information with third parties for their direct marketing purposes. If you have any questions about this section, please contact us via the methods listed in the “Contact Us” section below.
Changes to the Policy
Mail: Po Box 330, Allen, TX 75013
Telephone: (323) 433-2363
2. Special Provisions for Donors
The information that you provide is used only to complete your donation, provide you with a donation receipt or, upon request, provide you with a donation history. One Voice provides a field to include an optional dedication with the donation. One Voice reserves the right in its sole discretion to remove text from this field before it is provided to the designated person, for example, if One Voice deems it inappropriate, offensive, or misrepresentative.
When you create an account with Kindful you may choose to receive your donation records at tax time.
One Voice uses “session cookies” while a visitor is making a donation via Network for Good hypertext links, sometimes referred to as donation buttons. “Cookies” are bits of information that are stored by your browser on your hard drive. We use “session cookies” to help us verify a donor’s identity as they move from one donation page to the next. Information collected by these session cookies is not linked to personal identifiers.
Information we collect and how we may use it
If you are a customer of Kindful, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the “Service”). When you register for the Service we will request some personal information such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Kindful may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.
If you are a donor for a Kindful customer, we collect certain information from you in order to process your donation (“Donor Information”). Kindful will use Donor Information during the course of providing the Service to such Kindful customer. Kindful may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Kindful customers, Kindful may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.
We may use personal information for internal purposes to provide you with other products and services, or to contact you regarding administrative notices or communications relevant to you on this Site. In addition, we may use personal information to provide or improve products or services that you have requested.
We will only use access to read Gmail message bodies (including attachments), metadata, headers, and settings to display emails to authorized users of Kindful and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
We will not use this Gmail data for serving advertisements.
We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations and even then only when the data have been aggregated and anonymized.
When we disclose your information
Kindful takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Kindful to make certain personal information about you available to companies that Kindful has a strategic relationship with or that perform work for Kindful to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your personal information, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
In addition, Kindful may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.
How we protect your personal information
Kindful takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.
You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.
Accessing your information
This Site may contain web pages through which you can correct or update some of the personal information you have provided to us. Kindful will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.
Cookies and other technologies
To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar personal information. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site’s features, or performing other administrative services. We may provide these companies with access to your personal information to carry out the services they are performing for you or for Kindful.
Your California Privacy Rights
If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to firstname.lastname@example.org.